Access to know

Consumers have the following fundamental rights to have access to information on matters related to electricity supply: 

(i) The conditions and procedures for getting new connection, disconnection, reconnection, change in load/name/tariff category. 

(ii) Standards of performance regarding quality to be maintained and services to be provided by Distribution Licensees. 

(iii) The code of practice on payment of bills. 

(iv) Complaint handling procedures and grievance redressal. 

(v) Tariff schedule and other schedule of charges approved by the Tamil Nadu   Electricity Regulatory Commission. 

(vi) Correctness of meter. 

(vii) To know and choose the electric service provider upon fulfilling certain eligibility conditions under Open Access and implementation of retail competition.

Source: TNERC